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Customer Service

 RETURN  and EXCHANGE  POLICY

 

Our Policy

Refund

trulyYOURS  will gladly accepts returns  or exchange of unworn, unwashed, undamaged or defective merchandise purchased online for full refund or exchange within 10 days of original purchase.  Please contact us for the Return Authorization Number.  Returns without RA number will not be accepted.   Requests for refund or exchange of merchandise must be accompanied by the original packing slip. Refunds will be made in the form of the original payment. Please note that after 10 days all sales become final.

The return authorization number must be written on the outside of the package as well as on the packing slip.

If you do not have the packing slip, please include the following information with your return:

Your name and billing address.
The name, address and zip code of the person who placed the order, if it was a gift.
The original purchase price and approximate date of the purchase.

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.


Exchanges

If your  item is in like new condition, within 10 days of purchase, you may exchange your  item for a different item or color. You will not be subject to a restocking fee of 15% in this case, but you still will have to pay return shipping.
 

Shipping Costs

trulyYOURS  will reimburse our customers for the costs of returning defective merchandise.

 

SHIPPING INFO

 

Standard Shipping

All items that are in-stock ship within 1-2 business days and will arrive within three to five business days from the ship date. In the event of a delay, we will notify you by email.

It is important to note that these are estimated shipping times and are subject to availability of products.

Please refer to the chart below to calculate shipping costs.

USPS and  UPS are used for Standard & Second day delivery, charges below apply to the 48 Contiguous States only.

Order Total

Standard Delivery Charges

 

 

0-$50.00

$7.95

 

 

$50.01-$100

$9.95

 

 

$100.01 - $200

$13.95

 

 

Above $200

7% of order total

 

 

For Second day air, please add $18.00 to the standard Deliver Charges. 

For the next day air shipment, please contact us at 410.315.9059 or email  customerservice@trulyyoursonline.com.


If there are any problems with your shipment, please e-mail us at  sales@trulyyoursonline.com within 48 hours of receipt or call us at (410.315.9059)

 

FORMS OF PAYMENT

We accept MasterCard and Visa. Your credit card is charged as soon as your order is placed.

 

SALES TAX

trulyYOURS charges 6% sales tax to orders shipped to Maryland.


CONTACT US

Please feel free to contact us with any questions or concerns at  sales@trulyyoursonline.com or 4103159059.

 


Truly Yours © 2017